Refund Policy

General Policy

Due to the nature of the sessions, we do not offer refunds for change of mind.

All bookings are non-transferable, unless otherwise agreed in writing.

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Cancellations by Client

If you need to cancel a session, please provide at least 48 hours notice. Sessions cancelled within 48 hours may forfeit the full session fee. Alternative arrangements (rescheduling) may be offered at our discretion.

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Exceptional Circumstances

In cases of serious illness, emergencies, or other unavoidable events, we may provide a partial refund or credit at our discretion.

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Refunds for Practitioner or Service Issues

If a session is cancelled by the therapist or the service cannot be delivered, you will be offered: a rescheduled session, or a full refund of the session fee.

Compliance with Australian Consumer Law

Nothing in this policy excludes your rights under Australian Consumer Law.